Closing the Deal at the Virtual Checkout Counter

By CLAIRE CAIN MILLER, The New York TimesPublished: October 11, 2009 Shoppers rarely drive to the mall, load up their carts and then abandon them in the middle of the store. On the Web, though, it happens all the time. In online stores, it is much easier for shoppers to fill their virtual shopping carts — and much easier for … Read More

Who’s Driving Twitter’s Popularity? Not Teens

By CLAIRE CAIN MILLERPublished: August 25, 2009 Kristen Nagy, an 18-year-old from Sparta, N.J., sends and receives 500 text messages a day. But she never uses Twitter, even though it publishes similar snippets of conversations and observations. “I just think it’s weird and I don’t feel like everyone needs to know what I’m doing every second of my life,” she … Read More